- Keeping track of the sales lead from Google sheet or what’s app.
- Calling the sales lead for validation / verification.
- Maintaining quality verification / validation by adhering to all the CPR points.
- Handling customer query and responding it positively.
- Reporting the dispute cases to the sales team as well as the management.
- Keeping update on any changes in the product, process & CPR.
- Ensuring the TAT of 8 mins to be followed for the first call.
- Updating the dispute case on the Google sheet & What’s app.
- Attending training and review meetings.
- Should handle multiple products. (elife, PP, HW)
- Any regular malpractice (like duplicate numbers for multiple case etc.) by the sales team to be reported to the team manager.
- Ensuring replacement manpower availability when taking break or leave.
- LanguageRequired: English & Hindi

* Fluency in English & Hindi is essential.

Job Types: Full-time, Permanent

Pay: ₹18,000.00 - ₹22,000.00 per month

Benefits:

- Adaptable schedule
- Health insurance
- Life insurance
- Paid time off

Application Question(s):

- Can you join immediately?

Language:

- English (Required)
- Hindi (Required)

Location:

- Kochi, Kerala (Required)

Work Location: In person

📌 Customer Care Executive (India)
🏢 MarQ BPO solutions
📍 India