CRM Executive – Job Description

Job Title: CRM Executive
Department: Sales / Customer Service
Location: Rathi build mart Raipur (Lalpur)

Job Summary:

We are looking for a CRM Executive to manage customer relationships, maintain customer data, and improve customer satisfaction through effective communication and follow-ups.

Key Responsibilities:

- Maintain and update customer data in the CRM system
- Handle customer inquiries, complaints, and follow-ups
- Coordinate with sales and marketing teams for lead management
- Track customer interactions and ensure timely response
- Generate reports related to customer data and sales performance
- Ensure customer satisfaction and retention
- Manage leads, conversions, and customer feedback
- Support after-sales service and maintain long-term relationships

Required Skills:





- Good communication and interpersonal skills
- Basic computer knowledge (Excel, CRM software)
- Strong organizational and multitasking abilities
- Problem-solving skills
- Attention to detail

Qualification:

- Graduate in any field (MBA preferred)
- Experience: 1–3 years in CRM / Customer Handling (Freshers can apply)

Additional Requirements:

- Ability to work under pressure
- Team player with a positive attitude

Job Types: Full time, Permanent

Pay: ₹12,000.00 - ₹18,000.00 per month

Benefits:

- Cell phone reimbursement
- Commuter assistance
- Health insurance
- Internet reimbursement
- Paid sick time
- Provident Fund

Work Location: In person

📌 Customer Relations Manager (India)
🏢 rathi build mart
📍 India