Designation: Assistant Manager

Location: India Goa Goa - I

Organization: Cement

Job Description:

Key Result Areas

KRA (Accountabilities) (Max 1325 Characters)

Supporting Actions (Max 1325 Characters)

KRA1

Accountability: Sales collection, C form collection & Ugai management

- Monitoring & reviewing company & freight outstanding

- Reviewing the ageing of debtors on a daily basis

- Collections of cheques, DD from customers

- Coordination with DIC for ensuring collections in time

- Development & periodic review of critical ugai indicators

- Collection of all the C forms from the parties

- Ensure that the C forms are in proper format with all supporting and are dispatched to plant in time

- To involve in Stock plans with DIC and give detailed forecast to ensure achieving 90% accuracy in I2 plan.

KRA2

Achieving sales targets
Achieving sales targets of white cement & new products

- Ensure frontline implementation of zonal marketing plan

- Process & monitor daily sales figures & coordination with Logistics for supplying the material to the sales area

- Review the classification of stockiest / retailers & direct users according to their lifting & other specified parameters

- Performing systematic market visit schedule activities

- Building rapport with all the customers

- Ensure collation of orders & feeding the same in e-commerce site on web

- Approval of credit note after checking all the details

- To fill in Daily Activity Report & call cycle entries

- Attentively listen to customers problems/issues & apprise the same to area head/state head

- Attending to quality, pricing problems of the retailers/ stockiest & direct customers

KRA3

Gathering market feedback

- Provide the feedback & need for appointing current dealers/ stockiest in unrepresented areas or the areas which are not fully penetrated.

- Providing feedback on weak pockets of sales areas & the reasons thereof





- Closely interact with retailers/retailers staff/ stockiest to get the first hand market feedback & submitting the same to area head/state head

- Make available the information on competitors promotion activities to area head/state head

- Make available the information on competitors pricing activities to area head/state head & collection of bills as proof for the same.

KRA4

Promoting products & applications

- To conduct retailers meet and coordinate with CASC personnel for imparting training to retailers on new products & technical aspects of products

- To involve CASC team in sales plan and give detailed requirements of Sampling/ Painter Meets/ Counter Meets for the month. Participate in events along with CASC and convert the activity into business.

- Ensuring proper utilization of budget for promotional activities

- To ensure implementation of promotional schemes in retail channel & submit the first hand report of the schemes effectiveness

- Collection of tokens, issuals of credit notes for implementing the scheme

- Timely distribution of sales promotional material

- Ensuring that all advertisement material (POP material, posters, danglers) are properly displayed and that the visibility of the same is there

- To help direct parties, cement & paint manufacturers by assisting them & providing market trends & add value to their business

- Distribution of gifts & other promotional material to customers in time

KRA5

Initial complaint handling

- Reporting Complaints and background to CASC officer. To visit and facilitate CASC personnel to resolve.

KRA6

Initial complaint handling

- To attend to the complaints of customers with regard to minor & generic applications & products

- Visiting site to get the actual feel of complaint

- To take the initial account of the nature of complaint

- To attend to the complaints of retailers with regard to packing quality, product quality, weight complaints, damaged goods

- To handle the complaint as per standard checklist of complaint handling & liaise with insurance company for the damages settlement

📌 Area Sales Head - Goa
🏢 Aditya Birla Group
📍 Goa