Bangalore Game Operations Experienced (Individual Contributor)
Job Description
- Conduct user research, focus groups and interviews to gain a comprehensive understanding of the player base, while monitoring user pain points and working with internal teams to address them
- Identify and address issues related to product performance or gameplay through tracking in-game product related metrics
- Propose and evaluate new feature ideas, ensuring they are in line with player preferences and improve the gaming experience
- Ensure smooth live operations by working closely with the QA, configuration and anti-hack teams
- Partner with global teams to ensure timely and efficient execution of patch updates and current feature rollouts
- Oversee the localization and quality assurance (LQA) process for in-game content to ensure high-quality translations
- Ensure prompt and efficient resolution of player inquiries and issues by managing customer support operations
Job Requirements
- Bachelor’s Degree or higher in a finance, business, engineering or related field
- Minimum 2 years of relevant experience in product operations and management, live operations, or equivalent, preferably from gaming industry
- Ability to analyze in-game metrics, optimize gameplay features based on insights and make data-driven decisions
- Capable of quickly identifying and resolving real-time issues through hands-on problem solving
- Ability to collaborate and communicate effectively with multiple teams and stakeholders
- Fluent in one of the local language in India, preferably Hindi, to effectively engage with local players
- Strong passion for gaming and a deep understanding of the gaming ecosystem
- Strong relationship building and team coordination abilities
- Willing to relocate to Singapore for a short-term assignment in the future