Job description:

Job Title: Assistant Manager – CRM (Handover Operations)

Location:Khar West, Mumbai

Project: Raveshia Aryana Heights

Working Days: Monday to Saturday

Timings: 10:00 AM to 7:00 PM

Job Summary

We are seeking a detail-oriented Assistant Manager – CRM to manage post-OC (Occupancy Certificate) and possession-related activities at site. This role involves coordination with internal teams and communication with customers to ensure a smooth handover process.

Key Responsibilities

Post-OC & Possession Management

- Handle the process from OC receipt to final possession handover
- Follow internal processes and maintain documentation
- Maintain records of customer interactions and handovers

Snagging & Quality Coordination

- Conduct snagging inspections with customers
- Track and follow up on closure of observations
- Coordinate with relevant teams for resolution

Handover & Documentation

- Ensure units are ready prior to possession
- Prepare and verify documents such as possession letters, forms, and payment records
- Coordinate with accounts for payment status and closure
- Maintain proper documentation records (physical and digital)





Customer Interaction

- Act as a point of contact for customers after OC
- Respond to queries and provide updates
- Support a smooth possession experience

Coordination

- Work with internal departments including projects, legal, accounts, and facility teams
- Monitor completion of pre- and post-possession activities

Process & Reporting

- Follow standard operating procedures
- Maintain reports and share updates with management

Candidate Requirements

- 2–3 years of experience in CRM or post-sales, preferably in real estate
- Experience in possession and handover processes is preferred
- Positive communication and coordination skills
- Ability to manage multiple tasks and follow timelines
- Basic knowledge of documentation and reporting

Key Skills

- Coordination and follow-up
- Attention to detail
- Communication skills
- Process-oriented approach
- Accountability

Regards

Team HR

+91-XXXXXXXXXX

Pay: ₹500,000.00 - ₹1,000,000.00 per year

Work Location: In person

📌 Real Estate CRM Executive (India)
🏢 Vintage Solution
📍 India