JOB DESCRIPTION – SUPPORT SPECIALIST

Location
Tirupati, Andhra Pradesh

Employment Type
Full-Time | Work From Office (WFO)

Experience
Freshers & Experienced Candidates Welcome

About the Role

Young Minds Technology Solutions Pvt. Ltd. is looking for dedicated and customer-focused Support Specialists to assist clients, resolve queries, and ensure a seamless customer experience. This role is ideal for individuals with strong communication skills, problem-solving abilities, and a passion for helping customers.

Key Responsibilities

Handle customer inquiries through calls, emails, and other communication channels

Provide timely and accurate information regarding products and services

Resolve customer issues and escalate complex concerns when required

Maintain positive relationships with customers and stakeholders

Track and document customer interactions and support activities

Coordinate with internal teams to ensure quick issue resolution

Follow up with customers to ensure satisfaction and service quality

Assist in maintaining customer records and support documentation

Contribute to improving customer support processes and service standards

Required Skills

Excellent verbal and written communication skills

Solid customer service and relationship management abilities





Problem-solving and analytical thinking skills

Patience, professionalism, and attention to detail

Ability to handle multiple tasks efficiently

Basic computer and MS Office knowledge

Positive attitude and willingness to learn

Eligibility

Any Graduate (BBA, BBM, B.Com, BA, B.Sc, B.Tech, MBA)

Freshers with good communication skills are encouraged to apply

Prior experience in customer support, client relations, telecalling, or service operations is an added advantage

Compensation & Benefits

Fixed Salary

Performance-Based Incentives

Professional Training & Mentorship

Career Growth Opportunities

Skill Development Programs

Supportive and Collaborative Work Environment

Why Join Us?

Gain hands-on experience in customer engagement and support operations

Develop communication, problem-solving, and client management skills

Work in a professional and growth-oriented environment

Opportunity for long-term career advancement

Exposure to real-world business operations and customer success practices

Contact

Young Minds Technology Solutions Pvt. Ltd.

+91-XXXXXXXXXX

Tirupati, Andhra Pradesh

Work Location: In person

Pay: ₹12,000.00 - ₹15,000.00 per month

Work Location: In person

📌 Customer Support Specialist (India)
🏢 young minds technology solutions
📍 India