- Job Description: Perform thorough manual testing and conversation flow optimization, verifying accuracy of intent detection, entity recognition, and backend integration for enhanced chatbot performance.
- Drive best practices in conversation design, optimization, and NLP (Natural Language Processing) model tuning for improved response accuracy and user satisfaction.
- Responsibilities: Contribute to and oversee the migration of conversational platforms (e.g., Khoros to DFCX) ensuring smooth transitions, system integrity, and feature parity.
- Lead and mentor team members in Dialogflow CX design patterns, integration strategies, and GCP tool utilization.
Qualifications: Bachelor's Degree
📌 Application Engineer-Application Development-Applications Development Engineering (India)
🏢 EXL Service
📍 India
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