Job Title: Front Desk Manager ( Pre Sales)

Job Description:

We are seeking a dynamic, professional, and customer-focused Front Desk Executive to be the face of our studio. This individual will be responsible not only for managing day-to-day front desk operations and guest relations but also for supporting business development and local marketing initiatives. The ideal candidate will act as a key liaison between clients and Advisors, ensuring high levels of satisfaction and contributing to the studio’s growth objectives.

Key Responsibilities:

Client Management & Front Desk Operations

- Manage front desk operations with efficiency and professionalism, ensuring all visitors receive a warm and personalized experience.
- Coordinate with Advisors to schedule consultations and help them meet individual sales targets and earn incentives.
- Handle inquiries via phone, email, and walk-ins, providing accurate information on services, pricing, and appointment availability.
- Uphold and enforce all Brand Standards at the front desk and across the studio.
- Maintain a clean, organized, and professional front office area at all times.
- Supervise front office staff (if applicable), including assigning shifts and monitoring performance.

Business Development & Lead Management

- Actively support lead generation, nurturing, and conversion by following up with inquiries and walk-ins.
- Collaborate with the sales team and Studio Manager to track leads and ensure timely follow-ups.
- Participate in local marketing activities, such as organizing in-clinic events, referral campaigns, and community outreach programs.
- Maintain a database of leads, prospects, and regular clients for ongoing business engagement.
- Collect and analyze client feedback to support service improvements and retention strategies.

Reporting & Operational Oversight

- Compile and report on daily/weekly front desk performance metrics, including footfall, lead conversion, and client satisfaction.




- Maintain high standards of conduct, dress, hygiene, and appearance for both yourself and team members at the front desk.
- Create efficient shift schedules and manage day-to-day workflow to ensure seamless operations.
- Ensure the front desk area complies with hygiene, safety, and operational protocols.

Desired Candidate Profile:

- Proven track record in lead generation, pre-sales, or front-line sales, with a focus on achieving targets.
- Excellent communication skills in English, Hindi, and one regional language (as per location).
- Robust interpersonal skills, telephone etiquette, and the ability to handle high-pressure customer interactions with ease.
- Prior experience in operations or front office management is an advantage.
- Highly motivated, well-organized, and results-driven with strong attention to detail.
- Presentable, confident, and professionally groomed, with a welcoming demeanor.
- Willingness to contribute to business growth through active involvement in sales and marketing initiatives.

Additional Skills (Preferred):

- Experience with CRM software and appointment scheduling tools.
- Understanding of studio/clinic operations in the beauty, aesthetics, or healthcare industry.
- Social media or digital outreach experience (bonus for marketing support).

Pay: ₹40,000.00 - ₹45,000.00 per month

Application Question(s):

- How many years of experience do you have as a Front Desk Executive, Front Office Manager, Receptionist, or in a Customer Service role?
- How many years of experience do you have in Pre-Sales, Lead Generation, or Customer Relationship Management?
- Have you worked in any of the following industries?
- Do you have experience handling walk-in customers and converting inquiries into appointments or sales?
- Have you worked with CRM software for lead management and follow-ups?
- Do you have experience scheduling appointments and coordinating with sales consultants or advisors?
- Why do you believe you are the right fit for this Front Desk Manager (Pre-Sales) role?

Work Location: In person

📌 Front Desk Manager (Delhi)
🏢 Golden forest tour and travel
📍 Delhi