About the Role

We are looking for a proactive and technically strong Embedded Product Support & Testing & Validation Engineer to support our embedded and IoT-based products. The role involves product quality approval, remote troubleshooting, customer coordination, installation guidance, and field-level support. The candidate should be capable of identifying issues related to hardware, firmware, networking, or software, and should ensure products meet customer requirements before deployment.

Requirements

- B.E./B.Tech in ECE, EEE, E&I;, or related disciplines
- Basic electronics components knowledge is mandatory
- Resistors, Capacitors, Relays, MOSFETs, Sensors.
- Power supply basics
- Good troubleshooting and analytical skills
- Understanding of embedded systems and IoT devices
- Knowledge of networking basics (IP, router, Wi-Fi, LAN troubleshooting)
- Ability to understand wiring diagrams and electrical connections
- Solid communication and customer handling capability
- Willingness to travel for field support activities




- Hindi Mandatory to Support Across India.

Responsibilities

- Verify product functionality based on customer requirements and project specifications
- Troubleshoot issues related to: Hardware, Firmware, Network connectivity, Software/application behavior
- Provide remote technical support to customers and field teams
- Guide customers during product installation and commissioning
- Read, understand, and explain wiring diagrams and connection layouts
- Coordinate with internal development and support teams for issue resolution
- Support field installations and customer visits across India when required
- Prepare testing reports, issue findings, and deployment feedback
- Ensure timely closure of customer issues with proper communication
- Customer POC, Training & Demo of product
- Perform validation and testing of embedded/IoT products before More to production.

📌 Hardware support engineer (India)
🏢 Rax-Tech International
📍 India