Role Summary: The Level 3 Engineer will have a deep expertise in Data Collaboration This role required advanced troubleshooting skills solution design capabilities and the ability to lead and support enterprise operations The ideal candidate will process working knowledge of Splunk for Data Collaboration analysis The role focuses on providing escalation support leading complex change implementation and ensuring Data Collaboration service quality in a large scale multi site
Key Responsibilities
Manage Data Collaboration architecture in complex enterprise workplace
Act as the final point of escalation for critical highimpact incidents that L1 and L2 teams cannot resolve
Responsible for managing action and future requests including automation initiative
Serve as technical SME for all related initiatives
Lead advance trouble shooting and root cause analysis for Data Collaboration related incidents
Integrated Data Collaboration logging with Splunk for analytics ing and compliance reporting
Provide technical leadership to Level 1 and Level 2 teams including mentoring and knowledge transfer
Collaborate with Data Collaboration teams for seamless end to end solutions
Drive improvements in access control performance and user experience across Data Collaboration deployments
Participate in change management risk assessment and stakeholder communication
Maintain technical documentation solution design and runbooks in alignment with compliant standards
Resources should take care of RCA design action plans for daily operations and help in the resolution
Manage and prioritize the future or upcoming request They should be able to present their POV regarding the upcoming changes
Required Skills Experience
Collaborative file storage MS SharePoint Online MS Teams File storage MS Stream AvePoint
Content CoCreation MS Forms MS Whiteboard MS Loop components Klaxoon Kahoot Canva
Project Team Organization MS Planner MS Lists MS Shift Asana Monday Trello
People Connection MS Viva Engage
Experience multisite or international is highly desirable
Experience in complex environment
Troubleshooting root cause analysis
Key Competencies
Strong troubleshooting and problemsolving skills
Ability to work in shift based or on call support environments
Effective communication
Team player with a proactive attitude
Certifications Qualifications
Bachelors Masters degree in Computer Science IT or related field
Skills
Mandatory Skills : SharePoint Online
About LTM
LTM is an AI-centric global technology services company and the Business Creativity partner to the world’s largest and most disruptive enterprises. We bring human insights and intelligent systems together to help clients create greater value at the intersection of technology and domain expertise. Our capabilities span integrated operations, transformation, and business AI — enabling new ways of working, new productivity paradigms, and new roads to value. Together with over 87,000 employees across 40 countries and our global network of partners, LTM — a Larsen & Toubro company — owns business outcomes for our clients, helping them not just outperform the market, but to Outcreate it. Please also note that neither LTM nor any of its authorized recruitment agencies/partners charge any candidate registration fee or any other fees from talent (candidates) towards appearing for an interview or securing employment/internship. Candidates shall be solely responsible for verifying the credentials of any agency/consultant that claims to be working with LTM for recruitment. Please note that anyone who relies on the representations made by fraudulent employment agencies does so at their own risk, and LTM disclaims any liability in case of loss or damage suffered as a consequence of the same. Recruitment Fraud Alert - https://www.ltimindtree.com/recruitment-fraud-alert/