- Provide technical support and assistance to customers through various channels, including phone, email, chat, remote sessions, and on-site visits, ensuring timely resolution of customer queries and issues.
- Diagnose, troubleshoot, and resolve software, networking, and application-related problems by identifying root causes and implementing effective solutions to minimize downtime and enhance customer satisfaction.
- Install, configure, and maintain software applications, operating systems, and related IT equipment according to customer requirements and company standards.
- Conduct product demonstrations and training sessions for customers,
Desired Candidate Profile
Freshers with DIPLOMA/BCA/MCA preferred
Should Have Valuable Knowledge About Computer Systems basics
Customer focus and being attentive.
Good communication skill in English and Hindi.
Job Types: Full-time, Permanent, Fresher
Salary: ₹12,000.00 - ₹25000.00 per month
Benefits:
Cell phone reimbursement
Food provided (lunch)
ESI AND PF
Paid time off
Schedule:Day shift
Job Types: Full-time, Permanent
Pay: ₹15,000.00 - ₹27,000.00 per month
Benefits:
- Cell phone reimbursement
- Food provided
- Leave encashment
- Paid sick time
- Provident Fund
Education:
- Bachelor's (Preferred)
Experience:
- Technical support: 1 year (Preferred)
Work Location: In person
📌 Technical Support Executive (India)
🏢 Xtend Technologies
📍 India
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