- Job Description: This role combines engagement management, client relationship leadership, sales enablement, and delivery oversight with deep knowledge of data platforms, governance, and AI modernization .
- As the client-facing lead, you will act as a trusted advisor to business and technology stakeholders, ensuring that EXL AI & data solutions deliver measurable outcomes across industries such as Insurance, Healthcare, Banking, Retail, and Emerging Markets . You will work closely with vertical (IMU) leaders, sales, and marketing to expand opportunities, shape data-driven strategies, and ensure the success of multi-agent AI platform deployments.

- Responsibilities: Serve as the primary point of contact for clients on data management and AI initiatives.
- Translate client business challenges into data and AI-enabled solutions leveraging EXL AI & data solutions capabilities.
- Build solid C-level and business sponsor relationships, influencing both technology and business strategy .
- Lead client reviews, roadmaps, and executive presentations to ensure alignment to outcomes.
- Ensure delivery of projects involving data migration, data governance, data quality, MDM/RDM, DataOps, lineage, and AI/ML adoption .
- Oversee consultants, SMEs, and technical teams working on data-driven engagements.
- Monitor progress, risks, and dependencies across data platform projects, providing clear reporting to clients.
- Drive adoption of EXL AI & data accelerators for Unstructured data, Data Quality, Data Governance, and Data Migrations .
- Partner with Sales and Account Teams to pursue new business opportunities in data management, modernization, and AI/ML solutions .
- Support proposals, SOWs, and client pitches by highlighting EXL AI solutions unique value proposition .
- Collaborate with Vertical Leads (IMUs) to design industry-specific use cases (Insurance underwriting, Healthcare payment integrity, Banking KYC/fraud, Retail personalization, etc.).
- Contribute to deal reviews, pricing discussions, and contract negotiations.
- Deliver compelling client presentations and demonstrations of EXL AI & data solutions and modules.
- Work with Marketing to develop thought leadership, case studies,



and industry content showcasing EXL AI & data solutions impact.
- Represent EXL at industry events, panels, and conferences , positioning EXL solutions as a leader in Data + AI solutions.
- Collaborate with IMUs, Solution Architects, Data Scientists, and Product Teams to ensure engagements align with client needs and platform capabilities.
- Partner with delivery and resourcing teams to ensure skilled consultants are deployed to client programs.
- Work closely with product engineering teams to provide client feedback on platform features and roadmap.
- Manage engagement-level financials including revenue forecasting, invoicing, and profitability.
- Ensure clarity for clients on data platform ROI, value realization, and cost alignment .
- Track renewals, expansions, and cross-sell opportunities across accounts.

Qualifications: Core Competencies

- Strong expertise in data management, governance, and AI/ML adoption programs.
- Proven ability to lead client engagements in data migration, governance, MDM, lineage, or AI/analytics initiatives.
- Ability to translate complex data and AI concepts into business value language for executives.
- Experience in sales enablement, client presentations, and solution positioning.
- Strong collaboration skills to work across verticals, sales, marketing, and technical delivery.

Qualifications

- Bachelor’s degree in Business, Data/Computer Science, or related field (MBA or advanced data/AI certification preferred).
- 10+ years in client-facing consulting, engagement management, or account leadership roles.
- Familiarity with tools such as Collibra, Alation, Informatica, Purview, Snowflake, Databricks, Azure Fabric or equivalent platforms.
- Understanding of AI agents, LLMs, data annotation, and data-to-AI readiness frameworks is highly desirable.





Preferred Skills:

- Client Leadership & Relationship Management
- Proven ability to manage C-level client relationships, influence decisions, and drive executive alignment.
- Skilled in leading strategic account reviews, QBRs, and executive client presentations.

- Data Management Expertise

- Strong understanding of Data Governance, Data Quality, MDM/RDM, DataOps, and Lineage.
- Familiarity with platforms like Collibra, Alation, Informatica Axon/EDC, Microsoft Purview, Snowflake, Databricks, Azure Fabric.
- Knowledge of metadata management, cataloging, and regulatory compliance (e.g., HIPAA, GDPR, ECDIS, APRA).

- AI & Advanced Analytics Awareness

- Understanding of AI/ML lifecycle, LLMs, and agentic AI concepts.
- Ability to position EXL AI accelerators in client conversations.
- Knowledge of how data-to-AI readiness drives business outcomes.

- Sales & Business Development

- Experience supporting sales pursuits, proposals, SOWs, and deal reviews.
- Skilled in solution positioning and storytelling for client pitches and industry presentations.
- Experience collaborating with Vertical/IMU leaders on industry-specific use cases (Insurance underwriting, Healthcare payment integrity, Banking KYC/fraud, Retail personalization).

- Program & Delivery Oversight

- Strong background in project/program governance, risk management, and milestone tracking.
- Ability to align delivery teams to contractual commitments while maintaining client satisfaction.
- Hands-on experience in financial management — revenue forecasting, invoicing, and profitability tracking.

- Marketing & Thought Leadership

- Ability to represent EXL AI & data solutions at client workshops, conferences, and industry events.
- Experience contributing to case studies, whitepapers, and thought leadership content.

- Soft Skills

- Excellent communication, facilitation, and presentation skills.
- Strong problem-solving and negotiation abilities.
- Ability to thrive in a fast-paced, cross-functional, multi-industry environment.
- Collaborative mindset with a balance of strategic thinking and hands-on execution.

📌 Senior Manager-Engagement Management-Engagement Lead (India)
🏢 EXL Service
📍 India