Job Title: Service Advisor
Location: Lower Parel, Mumbai
Experience: 5-10 Years (Preferably with Premium/Luxury Automotive Brands)
Roles & Responsibilities:
Understand their vehicle service requirements.
Prepare detailed job cards and explain recommended services or repairs.
Coordinate with the workshop team to ensure timely completion of jobs.
Provide accurate cost estimates and obtain customer approval before commencing work.
Conduct vehicle inspections with customers.
Communicate service progress updates and address any customer concerns promptly.
Ensure quality checks are completed before vehicle delivery.
Maintain customer records, invoices, and service documentation.
Promote value-added services and periodic maintenance programs.
Qualification & Skills
Diploma/Degree in Automobile or Mechanical Engineering preferred.
Robust communication and interpersonal skills.
Excellent knowledge of automotive systems and service procedures.
Customer-centric approach with problem-solving ability.
Proficiency in using CRM software.
Experience
5 - 10 Years
Salary
4 Lac 75 Thousand To 7 Lac P.A.
Industry
Sales & Marketing / Business Development / Telecaller
Qualification
Post Graduate Diploma
Key Skills
Customer Relationship Co-ordinator Selling Skills CRM Software Interpersonal Skills Communication Skills Problem Solving
📌 Service Advisor (India)
🏢 SUNSHINE MANPOWER SOLUTION AND SERVICES
📍 India
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