Company: Etown Services India Pvt. Ltd.
Job Title: Customer Care & Support Executive
Location: Kovilpatti (Onsite)
Experience: 0–1 Year
Employment Type: Full-Time

Job Summary

Etown Services India Pvt. Ltd. is looking for a Customer Care & Support Executive who is passionate about delivering excellent customer service. The ideal candidate will be responsible for assisting customers, resolving queries, addressing complaints, and ensuring a positive customer experience through various communication channels.

Key Responsibilities

- Handle inbound and outbound customer calls in a skilled and courteous manner.
- Conduct customer verification calls to confirm registrations, bookings, subscriptions, and service completion.
- Respond to customer inquiries via phone, WhatsApp, email, and chat, ensuring timely resolution.
- Address customer complaints and escalate complex issues to the appropriate team when required.
- Coordinate with Marketing Executives regarding customer follow-ups, lead status, service requests, and campaign updates.
- Prepare and maintain daily, weekly, and monthly customer support reports, verification reports, and call logs.
- Update and maintain accurate customer records in the company's CRM or internal systems.
- Follow up with customers to ensure satisfaction and gather feedback on services.
- Support the marketing and operations teams by sharing customer insights and identifying recurring issues.




- Ensure all customer interactions comply with company policies and quality standards.
- Assist in improving customer experience by providing suggestions based on customer feedback.
- Perform other customer support and administrative tasks assigned by the reporting manager.

Required Skills

- Excellent communication skills.
- Strong interpersonal and customer handling skills.
- Good problem-solving and listening abilities.
- Basic computer knowledge and proficiency in MS Office.
- Ability to work in a fast-paced environment.
- Positive attitude and willingness to learn.

Eligibility

- Bachelor's Degree in any discipline.
- 0–1 year of experience in Customer Service, Customer Support, BPO, or related roles.
- Freshers with positive communication skills are encouraged to apply.

Preferred Qualities

- Customer-focused mindset.
- Ability to multitask and prioritise work effectively.
- Team player with a professional attitude.
- Willingness to work from the Kovilpatti office.

Pay: Up to ₹10,000.00 per month

Ability to commute/relocate:

- Kovilpatti, Tamil Nadu (Kovilpatti): Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

- Are you start immediately? If no, Pls specify the notice period
- Expected salary in Annual (INR)?

Experience:

- Customer support: 1 year (Required)

Work Location: In person

📌 Customer Care & Support Executive (India)
🏢 Mani India Technologies
📍 India