Job Description – Head of Key Accounts Management Position

Head – Key Accounts Management

Industry

Telecom / ISP / Technology Solutions

Experience Required

Minimum 8–12 years of relevant experience in Key Account Management, Enterprise Sales, or B2B Technology Services, with at least 3–5 years in a team handling or leadership role. Experience in Telecom/ISP industry preferred.

Educational Qualification

Graduate required; MBA preferred.

Job Summary

We are looking for a highly driven and strategic qualified for the role of Head – Key Accounts Management to lead and strengthen our enterprise and key customer business. The ideal candidate will be responsible for managing strategic customer relationships, driving revenue growth, leading the Key Accounts team, and ensuring exceptional customer experience through innovative technology solutions.

The candidate should possess strong leadership capabilities, excellent business acumen, and proven expertise in enterprise account management within a fast-paced B2B environment.

Key Responsibilities Leadership & Team Management

- Lead, mentor, and manage the Key Accounts Management team to achieve business and revenue objectives.
- Set performance goals, monitor team productivity, and ensure achievement of sales and collection targets.
- Build a high-performance, customer-centric culture within the team.
- Provide strategic direction and support to Key Account Managers in handling enterprise customers.

Key Account Management

- Develop and maintain long-term relationships with key enterprise customers and strategic accounts.
- Understand customer business objectives and align company solutions to meet evolving business needs.
- Act as the escalation point for major customer concerns and ensure timely resolution.
- Conduct regular customer engagement meetings and business reviews with key clients.

Revenue Growth & Business Development

- Identify opportunities for upselling, cross-selling,



and business expansion within existing accounts.
- Drive revenue growth and profitability through strategic account planning and execution.
- Ensure consistent achievement of organizational sales targets and business KPIs.
- Monitor market trends, competitor activities, and emerging technologies to identify recent business opportunities.

Strategic Planning & Collaboration

- Develop and implement strategic account management plans for key customers.
- Collaborate closely with Sales, Product, Marketing, Technical, and Operations teams to ensure seamless service delivery.
- Provide customer feedback and market insights to internal stakeholders for continuous improvement.

Operations & Compliance

- Ensure timely updates of Customer Visit Reports (CVR) and account information systems.
- Maintain 100% compliance with CAF/customer documentation, payment collection, and process adherence.
- Ensure accurate reporting, forecasting, and CRM data management.

Required Skills & Competencies

- Strong leadership and team management skills.
- Proven expertise in Enterprise Sales and Key Account Management.
- Excellent communication, negotiation, presentation, and stakeholder management abilities.
- Strong analytical and strategic thinking capabilities.
- Proficiency in CRM platforms and data analysis tools.
- Ability to manage multiple high-value accounts in a dynamic environment.
- Strong customer relationship and conflict-resolution skills.

Preferred Candidate Profile

- MBA preferred with strong exposure to Telecom/ISP or Technology Services industry.
- Proven track record of managing large enterprise accounts and high-performing sales teams.
- Experience in handling strategic business relationships and driving long-term customer value.
- Result-oriented professional with excellent business acumen and leadership presence.

Employment Type

Full-Time

Role Category

Leadership – Enterprise Sales / Key Accounts Management

Pay: ₹92,000.00 - ₹96,000.00 per month

Work Location: In person

📌 Team Lead - Key Accounts Mananger (India)
🏢 Factorhuman Resources
📍 India