Retail IT Administrator

Job Summary

The Retail IT Administrator will be responsible for managing and maintaining the overall IT infrastructure across A to Z Group’s Supermarkets and Hypermarket operations, including stores and head office.

The role focuses on hardware, network, systems administration, security, and technical support to ensure uninterrupted business operations.

Key Responsibilities

IT Infrastructure & Systems Management

· Manage and maintain IT infrastructure including servers, desktops, POS systems, printers, and network devices across all locations.

· Ensure uptime and performance of systems supporting supermarket and hypermarket operations.

· Install, configure, and upgrade hardware, operating systems, and applications.

Network & Security Administration

· Monitor and manage LAN/WAN networks, internet connectivity, and firewall systems.

· Implement and maintain IT security policies including antivirus, patch management, access controls, and data protection.

· Ensure secure access to systems, emails, and applications across the organization.

Technical Support & Issue Resolution

· Provide L1/L2 technical support for hardware, network, and system-related issues.

· Troubleshoot and resolve system failures, connectivity issues, and device malfunctions.

· Coordinate with external vendors and service providers for escalations and AMC support.

POS & Store IT Support

· Ensure smooth functioning of POS machines, billing systems, barcode scanners, and peripherals.





· Support new store openings, IT setups, and system rollouts.

· Maintain uptime during peak retail hours with quick issue resolution.

IT Asset Management

· Manage procurement, installation, and lifecycle of IT assets.

· Maintain inventory of IT equipment across stores and head office.

· Ensure preventive maintenance and proper utilization of assets.

Data Backup & System Monitoring

· Implement and monitor data backup systems and disaster recovery processes.

· Ensure data integrity and system reliability.

· Monitor system logs and performance for proactive issue handling.

Documentation & Compliance

· Maintain IT documentation, SOPs, network diagrams, and asset registers.

· Support audits and ensure compliance with IT policies and statutory requirements.

· Train staff on basic IT usage and security best practices.

· Minimum 2-3 years of experience in IT Administration, preferably in retail/supermarket environments

· Experience handling multi-location IT operations

· Exposure to POS systems and retail IT infrastructure

· Robust technical orientation with ability to manage both hardware and network environments.

Preference would be for Candidates from retail supermarket/hypermarket industry and for Palakkad candidates.

Pay: ₹22,000.00 - ₹25,000.00 per month

Experience:

- IT support: 2 years (Required)

Location:

- Palakkad, Kerala (Required)

Work Location: In person

📌 Retail IT Administrator (India)
🏢 A to Z Supermarkets
📍 India