Navayuga is an equal opportunity employer, managed and fueled by talented employees. Our current team members include leading industry veterans and professionals who enjoy working in a team-oriented environment. Passionate people make our company great and Navayuga fosters an environment that encourages open communication, decisive action, learning and teamwork. The culture is informal yet professional; results-oriented - yet fun.

Send your resumes to: [email protected]

Posted on: July 29, 2022

- Responsibilities:
- - Deliver tier I & II technical support effectively for customers while following support processes, systems, best practices and technology.
- Register incidents, received by web, e-mail and phone, in support system.
- Resolve incidents. Use available Knowledge Base, manuals or other reference materials as required.
- Respond to cases in a professional and timely manner and frequently update the ticket status to the customer till successful resolution to ensure high customer satisfaction.
- Investigate and resolve Incidents without known solutions.
- Contribute solutions to Knowledge Base.
- Liaise with Senior Technical Support Engineer or Principle Technical Support Engineer on complex cases, as appropriate.




- Escalate cases to 3rd Line and R&D;, as appropriate.
- Continuously improve customer service, productivity, and processes.
- Ensure compliance with key support metrics (KPIs, SLAs, and CSAT etc.) .
- Provide input to manager on customer services and support challenges.

- Requirements:
- - Extremely customer focused with proven customer service skills.
- Extremely strong written and verbal communication skills in English.
- 2+ years experience as Technical Support Engineer with experience in helpdesk tools like Zohodesk, Remedy and Contact Center applications. Experience in Technical Support with SaaS companies a plus.
- Thorough understanding of the technical support lifecycle.
- Proven ability to plan, organize and lead in a dynamic work environment.
- Self-driven with ability to multi-task and aptitude to learn new technologies.

Requirement Period (Days):

- Immediate Joinees are preferable

Job Location:

- Delhi/Chennai

Minimum Qualification:

- B.Tech or MCA Preferred

Required Experience:

- 2+ years experience as Technical Support Engineer

Salary:

- Commensurate to the skills and experience

📌 Technical Support Engineer (Delhi)
🏢 Navayuga Infotech
📍 Delhi