Job Title: LEAD ADMINISTRATOR L1(CONTRACT)
City: Hyderabad
State/Province: Telangana
Posting Start Date: 7/9/26
Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.

Rate : - market rate

EXP : - 8+ years

Primary Skill- Candidate should have Webex calling and Cisco CUCM knowledge.

Location Flexibility- flexible hybrid any Wipro location.

Shift Timings- Afternoon (Probably 9 hours between 2.30 PM to 11 PM IST)

Telecom Analyst Primary Responsibilities include –

Work very closely with the contacts to determine telephony requirements
Compile these requirements into the appropriate format for deployment
Build of Cisco hard phones and softphones in WebEx Control Hub
Build of voicemail boxes and hunt groups
MS Teams Voice deployment

The Telecom Analyst role is very customer facing and works closely with the Voice Analyst to determine the telephony requirements of the business.

Telecom Engineer Primary Responsibilities include –

M&A; and Real Estate site builds in WebEx Calling Hub
Build analog gateways in WebEx Calling Control Hub
MS Teams Voice Deployments
WebEx Calling Cloud Deployments
Complete full site telephony testing

The Telecom Engineering role is responsible for deploying Telephony capabilities across the organization,



which includes Real Estate and Mergers and Acquisitions.

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Areas of responsibility

Triaging and resolution of tickets-Provide resolution to high priority incident (P2) tickets, performing advanced troubleshooting and root cause analysis to ensure timely closure.

SLA Monitoring-Ensure SLA compliance for assigned technology areas and ensure proactive escalation management.

Performance tuning and optimization-Analyse system performance data, coordinate findings on system behaviour, and support capacity planning initiatives to enhance overall system efficiency.

Perform system Improvements-Create mitigation measures to evaluate recent tools or improvements by collaborating with technical teams.

Handling disaster recovery-Perform security assessments and recovery drills, and implement necessary controls to ensure compliance with established security standards.

Reporting and stakeholder engagement-Participate in weekly and monthly service review meetings, provide updates on performance and issues, and support stakeholder communication to ensure transparency and service alignment.

Team Management-Collaborate with team members to resolve open tickets and service requests.

Knowledge base and continuous learning Contribute to updating SOPs, knowledge articles and maintaining the knowledge repository for the purpose of future ticket resolution.

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Mandatory Skills: Network Voice Admin .

Experience: 5-8 Years .

Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention.

📌 LEAD ADMINISTRATOR(CONTRACT) (India)
🏢 Wipro
📍 India