Job Description – IT Support Engineer

Position: IT Support Engineer
Department: Information Technology (IT)
Location: Ahmedabad
Employment Type: Full time
Experience: 6 Months – 1 Year

About the Role

We are seeking a dedicated and technically skilled IT Support Engineer to join our IT team. The ideal candidate will be responsible for providing end-user technical support, maintaining IT infrastructure, troubleshooting hardware and software issues, and ensuring smooth day-to-day IT operations across the organization.

Educational Qualification

- Diploma in Computer Engineering / Information Technology
- B.Sc. (IT/Computer Science)
- BCA or equivalent qualification

Experience

- 6 Months to 1 Year of relevant experience in IT Support or Desktop Support.

Key Responsibilities

- Install, configure, and maintain Windows desktop and laptop systems.
- Provide technical support for hardware, software, printers, scanners, and peripheral devices.
- Configure and troubleshoot Microsoft Outlook, POP3, SMTP, IMAP, Exchange Mail, and mobile email clients.
- Install, update, and monitor antivirus software, patch management, and backup solutions.
- Troubleshoot desktop, network, and hardware-related issues.
- Configure and maintain LAN, Wi-Fi, and network connectivity.
- Perform network cable crimping and basic network configuration.
- Support printer installation, configuration, and troubleshooting.
- Assist in managing Active Directory user accounts, DNS, DHCP, and Windows Server environments.




- Maintain IT asset inventory and documentation.
- Coordinate with vendors for hardware repairs and warranty support.
- Ensure timely resolution of IT support tickets while maintaining high service standards.

Technical Skills

- Installation, configuration, and administration of Windows desktop operating systems.
- Good knowledge of Microsoft Outlook, Exchange Mail, POP3, SMTP, IMAP, and mobile email configuration.
- Experience with Antivirus, Patch Management, and Backup Solutions.
- Basic networking knowledge, including LAN setup, cable crimping, and network troubleshooting.
- Knowledge of printer installation, configuration, and maintenance.
- Strong troubleshooting skills for desktop, hardware, and network-related issues.
- Basic knowledge of Windows Server, Active Directory, DNS, and DHCP.

Required Skills

- Good verbal and written communication skills.
- Strong analytical and problem-solving abilities.
- Organized, responsive, and detail-oriented.
- Ability to work independently as well as in a team.
- Quick learner with a positive attitude and customer-focused approach.

Why Join Us?

- Competitive Salary
- Career Growth Opportunities
- Hands-on Exposure to Enterprise IT Infrastructure
- Skilled Learning & Development
- Supportive and Collaborative Work Environment

Pay: ₹18,000.00 - ₹25,000.00 per month

Benefits:

- Cell phone reimbursement
- Flexible schedule
- Paid sick time
- Provident Fund

Work Location: In person

📌 Sr. IT Executive (India)
🏢 Trust Box Global Solution Private
📍 India