Job Title: Customer Relationship Manager (CRM)

Industry: Real Estate & Construction
Location: Kismatpur
Experience: 6–10 years (Real Estate industry preferred)

Job Summary:

The Customer Relationship Manager (CRM) is responsible for managing client relationships, ensuring high levels of customer satisfaction, and enhancing the overall buyer experience. The CRM will coordinate with the sales, marketing, and post-sales teams to ensure smooth communication and issue resolution across all stages of the customer journey — from booking to handover.

Key Responsibilities:

- Serve as the single point of contact for customer inquiries, feedback, and concerns
- Maintain regular follow-ups with clients post-booking to keep them updated on project progress
- Handle all customer interactions in a timely, qualified, and courteous manner
- Address issues related to documentation, payments, agreements, and possession
- Ensure customer data is accurately maintained and updated in the CRM software/system
- Coordinate with sales, legal, accounts, and engineering teams to resolve customer queries
- Organize and lead customer meetings, walkthroughs, and handover events
- Handle post-sales processes including agreement signing, payment reminders, and documentation




- Monitor customer satisfaction through surveys and proactively resolve any complaints
- Prepare and present periodic reports on customer issues, trends, and resolutions
- Maintain high standards of client service to enhance reputation and client retention

Required Skills and Qualifications:

- Bachelor’s or Master’s degree in Business Administration, Marketing, or a related field
- 4–8 years of customer relationship management experience (Real Estate experience preferred)
- Excellent communication, interpersonal, and negotiation skills
- Strong organizational and problem-solving ability
- Proficient in MS Office and CRM tools (e.g., ERP, Salesforce, Zoho CRM, etc.)
- Fluent in English, Telugu and Hindi (written and verbal)
- Ability to handle pressure and multitask in a fast-paced environment

Desirable Attributes:

- Strong understanding of real estate processes, documentation, and RERA compliance
- Customer-first mindset with the ability to handle high-value clients
- Positive attitude and a solution-oriented approach
- Flexible to work on extended hours as needed

Job Type: Permanent

Pay: ₹60,000.00 - ₹75,000.00 per month

Benefits:

- Health insurance
- Provident Fund

Work Location: In person

📌 CRM Manager (India)
🏢 Suvarna Durga Group
📍 India