General Manager - Operations (5-Star Hotel)
Location: Trivandrum, Kerala
Job Type: Full-time, On-site

About the Role

Our client, a premier 5-star hotel in Trivandrum, is looking for a energetic General Manager of Operations. You will hold full operational and financial accountability for all departments—including F&B;, Front Office, Housekeeping, and Engineering—ensuring flawless 5-star standards and seamless guest experiences daily.

Key Responsibilities:-

Operational Excellence: Maintain absolute compliance with luxury standards; champion guest satisfaction (GSI) and resolve operational bottlenecks.

Financial Growth: Optimize OpEx, collaborate with revenue teams to maximize ADR/RevPAR, and drive F&B;/Banqueting profitability.

Leadership: Lead, mentor, and build a high-performance culture across all department heads, focusing on retention and service training.

Candidate Profile:-

Experience:



12+ years in luxury hospitality (5-star hotels), with 3+ years as Director of Operations, Resident Manager, or EAM/GM Operations.

Education: Degree/Diploma in Hotel Management.

Skills: Strong financial acumen, exceptional leadership, and expertise in managing both corporate travel and MICE/leisure segments.

Preferred: Prior experience in the South Indian/Kerala luxury hospitality market.

What’s on Offer:-

Competitive executive salary + performance incentives.

Leadership of a landmark property in Kerala’s capital.

How to Apply:-

Apply directly here or email your CV to [email protected] with the subject line "GM Operations - Trivandrum".

Pay: ₹80,000.00 - ₹150,000.00 per month

Benefits:

- Food provided

Work Location: In person

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