We
are looking for an active, energetic Client Support Executive with 0-1 year of Experience, Who
is responsible for Customer's help for all tech challenges
faced while using the Product and services provided.
ROLES AND RESPONSIBILITIES
- Attending,Understanding & responding to Customer queries/issues over chat.
- Will
be responsible for facing customers, gathering requirements and providing possible solutions.
- Escalating the clients/ process to the manager.
- Analyse
and identify process changes or product enhancements required
& suggest if any.
Requirements
- The
candidate should have excellent written communication skills
along with reading skills.
- Should
be active, energetic, and smart enough to understand the
customer's queries.
- Sharp
understanding and memory of how software/product work.
- Excellent
listening and questioning skills, combined with the ability to
interact confidently with clients to establish what the problem
is and explain the solution.