IT Engineer
Location: Greater Kailash, Delhi
In Office working
23k-25k per month

Key results

• Able to solve potential problems like API issues, and troubleshoot the laptop, mobile devices, and routers.

• Coordinate with the team to solve potential problems like mobile-related issues and API issues

• Able to provide remote desktop support to the users and resolve their Hardware and software issues related to their

laptop

• Demonstrating leadership qualities by proactively addressing and discussing issues with the team

• Facilitated coordination between the internal team and the Tech team to ensure seamless operations.

• Experience with cloud-based technology such as Amazon Web Services (AWS) and Azure.

• Manage our hardware system, including ensuring positive connectivity and steady functioning of mobile devices,

laptops, storage systems, and internet systems. Ensure smooth running of software and data backup of devices

(mobile and desktop).

Key activities

• Troubleshooting network equipment such as WiFi access Points /Mobile devices, meeting

devices,



and applications.

• Taking ownership of the workstreams and managing them end-to-end.

• Managing, developing, and enhancing modules for IT-related tasks.

• Coordinate with the teammates in various IT-related functions and keep them motivated.

• Communicating the work progress with the Team Lead and vendors.

• Managing the Jira tickets and routing them to the specific teams.

• Providing desktop support to the end users facing laptop hardware/software issues

Areas of responsibilities

• Address the overall administrative and support requirements of the organization, encompassing tasks such as

procurement, capital expenditures, office management, and basic data collection.

• Experienced in solving potential problems like API issues, and troubleshooting mobile, laptop, and router devices.

• Collaboration with vendors (HR, accounting, printing, bill payments), and other necessary coordination.

• Experie

📌 IT Engineer-Delhi (New Delhi)
🏢 Rocket Learning
📍 New Delhi