It's fun to work in a company where people truly BELIEVE in what they're doing

Job Description Summary:

A Vertica Senior Technical Support Engineer at Rocket Software provides advanced Tier 3 support for complex customer environments. This role involves independently troubleshooting escalated issues, performing detailed root-cause analysis, and mentoring junior engineers to drive overall team effectiveness.

As a Senior Technical Support Specialist, you will serve as the backbone of our enterprise support operation, providing deep technical expertise to our global customer base utilizing Vertica. This role is designed for a seasoned professional who thrives on solving complex, large-scale data challenges and possesses a relentless drive to ensure customer success in mission-critical environments.

You will not only troubleshoot highly intricate technical issues but also mentor junior engineers and act as a vital bridge between our enterprise customers, product management, and engineering teams.

Key Responsibilities
- Advanced Troubleshooting: Diagnose, isolate,



and resolve complex architectural, performance, and data integrity issues within Vertica database environments (Eon and Enterprise modes).
- Performance Optimization: Analyze and optimize complex SQL queries, database projections, resource pools, and system configurations to ensure peak performance for enterprise workloads.
- Incident Management: Own critical, high-severity customer escalations from inception to resolution, ensuring transparent, timely, and empathetic communication with enterprise stakeholders.
- Root Cause Analysis: Perform deep-dive post-mortem analyses on catastrophic failures (e.g., node evictions, data corruption, catalog issues) and document permanent fixes.
- Knowledge Leadership: Champion the creation of technical documentation, best-practice guides, and internal runbooks. Mentor and coach Tier 1 and Tier 2 support engineers.
- Cross-Functional Collaboration: Partner directly with R&D; an

📌 Senior Technical Support Engineer (Bengaluru)
🏢 Rocket Software Development India
📍 Bengaluru