Overview

The SRE Ops Engineer reports to the Director /Sr. Director of Reliability Engineering and is responsible for ensuring product stability, operational excellence, and a solid customer experience across RealPage business critical platforms, with a primary focus on Windows‑based environments. This role collaborates closely with Engineering, Cloud Operations, Information Security, and Quality Assurance teams to enhance platform reliability, minimize operational incidents, and strengthen service resilience through proactive monitoring, automation, observability, incident management, and continuous operational excellence.

Responsibilities
- Administer, maintain, and optimize enterprise-scale Windows Server production environments, including IIS, Windows Services, Active Directory, and associated infrastructure components.
- Design, implement, and continuously enhance enterprise monitoring, alerting, and observability solutions using the ELK Stack (Elasticsearch, Logstash, Kibana) or equivalent platforms to ensure proactive service health monitoring.




- Lead incident response activities, perform advanced troubleshooting, and conduct Root Cause Analysis (RCA) to restore services and prevent recurrence of customer-impacting incidents.
- Drive operational excellence by improving platform reliability, reducing incident frequency, and continuously optimizing Mean Time to Detect (MTTD) and Mean Time to Resolution (MTTR).
- Develop, maintain, and optimize automation solutions using PowerShell, Python, or equivalent scripting technologies to streamline operational processes and eliminate manual tasks.
- Support highly available, mission-critical production platforms by ensuring service continuity, performance, resilience, and participating in on-call support rotations.
- Collaborate with cross functional teams to ensure platform stability, security compliance, scalability, and operational readiness.
- Plan and execute platform lifecycle activities, including operating sy

📌 Site Reliability Engineer – Operations (HITEC City)
🏢 RealPage
📍 HITEC City