BIRLA OPUS - JOB DESCRIPTION
Senior Colour Designer
Position Level: Senior Executive Level
Department: Customer Experience - Decor (Vidya's Team)
Reports To: Lead Decor (Vidya)
Location: Pan India
Employment Type: Full-Time
Job Purpose
Lead comprehensive color service delivery and customer consultation excellence while managing specialized color services, shade card development, and color studio operations
Strategic Context & Scope
Business Impact: Color service excellence across all customer consultation touchpoints with direct responsibility for specialized color services, shade card development, and color studio operations supporting customer decision-making and satisfaction.
Core Competencies Required
Color Service Expertise: Advanced knowledge of color consultation, customer service delivery, color matching, and personalized color recommendation methodologies
Design & Creative Skills: Expertise in color design, visual presentation, photography, and creative asset development for color communication
Customer Consultation: Solid capabilities in customer interaction,



needs assessment, solution development, and satisfaction assurance
Technical Color Knowledge: Understanding of color science, product specifications, color accuracy, and technical color applications
Key Result Areas & Strategic Accountabilities
1. Specialized Color Service Delivery
- Color Snap Service Excellence: Manage comprehensive Color Snap service delivery ensuring 2-day turnaround time, quality recommendations, and customer satisfaction
- SFA Integration: Coordinate Color Snap service with Sales Force Automation systems maintaining process efficiency and lead conversion tracking
- Service Quality Monitoring: Monitor color recommendation quality through customer feedback, conversion tracking, and service impact analysis
- Performance Reporting: Generate quarterly reports on service performance, lead-to-sale conversions, and customer satisfaction metrics

2. Shade Card Development & Product Supp

📌 Senior Designer Colour Service (Mumbai)
🏢 Paints HO
📍 Mumbai