JB 8 : Group Manager - Operational Excellence & E-Commerce Transformation
Job Description
The person will be responsible for driving digital and technology?led transformation initiatives across the fashion retail value chain, with a strong focus on operational excellence, e?commerce, omnichannel enablement and customer experience platforms. The role will act as a strategic integrator between business teams and technology ecosystems, ensuring that digital solutions are aligned to commercial objectives, scalable for growth while being relevant to the Indian retail landscape.
- Drive ideation and solution conceptualization for new digital capabilities aligned with business strategy
- Conduct technology–business fitment analysis, feasibility assessments and value realization planning
- Own the creation of business requirement documents (BRDs), functional specifications and solution blueprints
- Lead vendor assessment and selection, including RFPs, evaluations, demos, PoCs, commercials and contract negotiations




- Assess the current technology landscape and define future?state architecture and digital roadmaps
- Drive process re?engineering and digitization across e?commerce operations, order fulfillment, inventory visibility, returns, customer service and store integration
- Act as an internal technology consultant to business leaders, providing recommendations on platforms, tools and best practices
- Manage end?to?end project delivery, including planning, execution, risk management and post?go?live stabilization
- Own project budgets, cost optimization, benefit tracking and vendor financial governance
- Partner closely with E?commerce, Marketing, Retail Operations, Supply Chain, IT Infrastructure and Finance teams

Ensure change management, adoption, and training for all digital initiatives.
- Strong business analysis and requirement definition capability, translating business needs into explicit, actionable BRDs and solution designs
- Technology evaluation and fitment exp

📌 Group Manager (Bengaluru)
🏢 Apparels
📍 Bengaluru