Job Summary

This hybrid role is for a Technical Lead specializing in desktop and device management using SCCM Intune and Windows imaging with MS MDT supporting rotational shifts without travel requirements. The position focuses on designing implementing and optimizing endpoint management solutions that enhance operational efficiency reinforce security posture and deliver consistent user experiences across the enterprise setting ensuring reliable services for global teams.

Responsibilities

Lead end to end design and optimization of enterprise desktop management solutions using SCCM to ensure stable secure and scalable endpoint operations across multiple business units.
Oversee deployment and maintenance of operating system images with MS MDT to provide consistent configurations faster provisioning cycles and reduced onboarding time for end users.
Drive configuration and policy management for cloud based device management platforms using Intune to improve security controls compliance alignment and remote management capabilities.




Coordinate packaging testing and deployment of applications through SCCM to maintain high reliability minimal disruption and timely delivery of critical software to all supported devices.
Monitor endpoint health performance metrics and compliance status using SCCM and Intune reporting to identify trends proactively address issues and support continuous service improvement.
Provide hands on troubleshooting support for desktop management incidents in rotational shifts to restore services quickly and maintain strong user satisfaction within service level expectations.
Develop and maintain detailed documentation for standard operating procedures runbooks and technical configurations to support consistent operations and knowledge sharing across the technical team.
Collaborate with security network and workplace technology teams to align device management standards with broader enterprise policies and industry best practices for secure endpoi

📌 Technical Lead (India)
🏢 Cognizant
📍 India