Track and improve key performance indicators such as query resolution time, repeat queries etc
Liaise with sales team & IT team to ensure reduction of sales queries and bottle necks
Build various process/policy checks on SFDC workflow to ensure minimum leakages downstream by working closely with IT/COE teams
To liaise with IT team, Ops and other team to ensure early resolution of sales query
Support regular and adhoc data analysis on business metrices
Plan and execute time bounded projects on Geo – expansion
Liase with internal teams such Admin, IT, HR for launch of current branches
Track and monitor productivity of branches under Geo-expansion
Work on delivering critical business projects as assigned from time to time.
Provide relevant data points for Management reporting
Required Qualifications And Experience
Graduate/ Post Graduate
With relevant experience of 1-2 prior work experience in the Financial Services Industry would be an added advantage.
Excellent communication skills.
Exceptionally high motivational levels and needs to be a self-starter