To drive the collection process of receivables across multiple sources thereby
reducing the total outstanding
and the associated average number of days while continuing to make
efforts to keep the client partnership
intact.

Major Deliverables:
• Correspond with multiple sources to negotiate payment schedules that suit
the customer’s current financial
situation while still satisfying the debt.
• Keep track of the portfolio for specific buckets for the assigned area and
control the delinquency of the area,
bucket-wise & DPD wise as well as focus on non-starters.
• Provide effective customer service regarding collection issues, process
customer refunds, process, and
review account adjustments, resolve client discrepancies and short
payments
• Monitor and maintain customer account details for non - payments, delayed
payments, and other
irregularities, making customer calls, account adjustments, small balance
write off, customer reconciliations




and processing credit memos where necessary.
• Ensure customer files are updated, recording times and dates that contact
has been made and noting
information that customers have received about their debt.
• Trace defaulters and assets in coordination with the agency’s tracing team
and suggest remedial course of
action.
• Identify defaulting accounts and investigate reasons for default while
continuing to make efforts to maintain
a healthy relationship with the customer.
• Enlist the efforts of sales and senior management when necessary to
accelerate the collection process
including supporting the collection manager (court receiver) in
repossessing assets and seeking legal and
police support where required.
• Ensure compliance to all Audit / regulatory bodies as well as policies and
procedures of the company.

📌 Collections Executive (India)
🏢 Tata Capital
📍 India