Location Name: Mumbai - Goregaon

Job Purpose

"This position is open with Bajaj finance limited"

Managing the collections unit in a particular area and monitoring the collection of the amount due to the organization, while ensuring that cases are handled appropriately according to the company guidelines

Duties And Responsibilities

Portfolio Management
Analyses trend of incremental portfolios
Chalks out loss projection based on the portfolio
Case Management
Works out changes in allocation patterns along with Area/Cluster Managers - tracks impact on collection efficiency
Engages with the Risk / Credit teams to get sufficient KYC inputs for Skip Tracing; Regularly reviews delay in closures / non-resolution cases / Customer service issues (Flow) with the Operations team; Influences the team for timely settlement; Escalates cases when there are delays




Involves self in resolving escalated cases where needed - such as joint visits with agencies for high value customers; Plans on calls / meetings with BPTP / critical customers; Reviews and approves the month tour plans of the team
Examines and approves settlement requests, taking inputs from manager and others where needed; Gets necessary approvals; Plans with manager on steps to reduce delay for exceptional approvals
Analyses the defensibility of legal cases, gets relevant data and documents compiled and shares in the system to initiate legal proceedings; Executes summons / warrants - ensures timely support from the Legal team
Ensures visits by the legal team to the delinquent customers residence/ office etc. to pressurize customer to make payments; Follows up for police action against customers (e.g., Police visits at customers place, attaching customers property, etc.)
Keeps track of payment deposition status through regular updates from ACMs; Ensures relevant FinnOne approvals are obtained
Planning, Budgeting, Monitoring
Reviews capacity planning vs forecast volumes; Reviews capacity requirements, proposes additiona

📌 Unit Manager (Mumbai)
🏢 Bajaj FinServ
📍 Mumbai