Organizations everywhere struggle under the crushing costs and complexities of “solutions” that promise to simplify their lives. To create a better experience for their customers and employees. To help them grow. Software is a choice that can make or break a business. Create better or worse experiences. Propel or throttle growth. Business software has become a blocker instead of ways to get work done.
There’s another option. Freshworks. With a fresh vision for how the world works.
Freshworks Inc. builds uncomplicated service software that delivers exceptional employee and customer experiences. Our people-first approach to AI eliminates friction, helping businesses reduce complexity, lower cost-to-serve, and deliver faster, more human support through enterprise-grade yet easy-to-use CX and IT solutions. Nearly 75,000 companies, including Bridgestone, Current Balance, Nucor, S&P; Global, and Sony Music, trust Freshworks to power their Employee Experience (EX) and Customer Experience (CX) operations.
Fresh vision. Real impact. Come build it with us.
Job Description
The Customer Success team proactively engages with customers to provide strategic and tactical guidance, ensuring they derive maximum value from the Freshworks suite of products. As a Customer Success Manager, you will drive product adoption, build strong relationships, and secure long-term customer retention.
IC1: Associate - Customer Success (CX-NA)
- Experience: 1–3 years of experience in Customer Success, Account Management, or Tech Support (SaaS experience preferred).
- Impact You Will Create: * Drive day-to-day product adoption and health for a designated portfolio of SMB/Mid-Market accounts.
- Ensure high customer satisfaction by resolving tactical use-case queries swiftly.
- Protect core revenue by maintaining steady retention rates within your assigned cohort.
Roles & Responsibilities (R&R;)
- Customer Engagement: Engage proactively with customers using the established segment-base