Job ID932702
Job TypePermanent Full Time
LocationIndia - Gurugram
CategoriesIT
Applications close
Make your mark with Thiess
Every day, all around the world, Thiess supports and celebrates our people. We recognise talent, reward transparency, champion diversity and embrace change.
Join us and hone your skills and develop new ones. Take on big challenges and grow through mentorship, collaboration, and empowerment.
About Us
Thiess works with clients in Australia, Asia, and the Americas in the dynamic field of open-cut and underground mining. The pioneering spirit of our founders - the legendary Thiess brothers - is our legacy and has inspired our vision to harness the power of people and technology to drive sustainable change for more than 90 years.
Learn more about Our Vision, Purpose & Values.
At Thiess, we're creating a culture of curiosity, knowledge-sharing and continuous learning - supporting our people to contribute to Thiess' success and continued growth in sustainable mining.
We recognise the value of an inclusive and diverse workplace through our vision: everyone matters always. We're focused on creating an inclusive environment to enable our people to bring their best self to work because they feel secure, included, and empowered.
Learn more about working at Thiess.
The Opportunity
Incident Management & Service Delivery
- Log, categories, priorities, and resolve incidents/service requests in line with SLAs/WLAs, Ensure timely response and resolution of tickets with focus on First Call Resolution (FCR)
Stakeholder Communication & Support Experience
- Communicate clearly with users on ticket status, expected resolution time, and progress updates
- Build positive working relationships with internal teams and business users
- Manage user expectations professionally, especially during high-priority incidents
- Ensure consistent follow-up and closure confirmation from users
- Maintain proper documentation of interactions and reso
📌 Analyst, Service Desk (Gurugram)
🏢 Pageup
📍 Gurugram
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