This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a HR Operations - Workflow Analyst based in India.

This role offers the prospect to improve HR service delivery by optimizing workflows, analyzing operational data, and enhancing employee support experiences.
You will work within a shared services environment, helping employees, managers, and HR teams resolve requests efficiently and effectively.
The position combines analytical problem-solving, process improvement, and customer-focused operations to drive better service outcomes.
You will leverage case management systems, workforce insights, and operational trends to identify opportunities for automation and continuous improvement.
Working closely with HR leaders and business stakeholders, you will help shape scalable processes and improve the overall employee experience.
This hybrid role provides exposure to global HR operations while contributing to meaningful improvements in service center performance.

Accountabilities:




- Manage and optimize HR service workflows by analyzing incoming requests, prioritizing cases, and ensuring timely resolution through effective triage and routing practices.
- Support employees, managers, and HR professionals by investigating, resolving, escalating, and tracking inquiries across multiple service channels.
- Analyze workflow data, case volumes, request categories, and operational trends to provide actionable insights that improve service efficiency and workload forecasting.
- Identify opportunities for process improvements, automation, and self-service solutions to enhance customer satisfaction and operational effectiveness.
- Evaluate existing workflows and recommend improvements to knowledge resources, documentation, and support content to increase usability and adoption.
- Prepare and deliver reports, dashboards, and presentations that communicate operational insights and recommendations to leader

📌 HR Operations (India)
🏢 Jobgether
📍 India