Job Title: Snowflake Support Engineer
Introduction to role:
Are you ready to keep a up-to-date data platform running at full speed so insights reach decision-makers when they matter most? In this role, you will support a key regional hub and ensure that data powering critical dashboards and reports remains accurate, timely, and trusted—helping our business move faster and ultimately improving patient outcomes.
As the Snowflake Support Specialist for our Italy Hub, you will be the guide on the Snowflake back end. You will also handle data flows and service operations that keep our modern BI landscape balanced. You will partner with business users, support teams, the Service Desk, and resolver groups to handle incidents, service requests, minor improvements, and ongoing optimization. Can you trace a missing target from a data source through transformations to a Power BI report—and fix it before it affects a critical meeting? If so, you will thrive here.
Accountabilities:
- Snowflake Platform Support:



Own day-to-day support for the Snowflake environment underpinning reporting and dashboards; triage and resolve issues to safeguard platform stability and data availability.
- Data Pipeline and Flow Stewardship: Support ingestion, transformation, and movement of data; investigate failures, missing data, and refresh issues while handling upstream and downstream impacts.
- Incident Ownership and Service Request Fulfilment: Lead triage, analysis, prioritization, resolution, and documentation of incidents and requests in line with service management processes and SLAs.
- ITSM Ticket Management: Use ServiceNow (or similar) as the system of record; maintain accurate ownership, communication, critical issue, and closure of support activities.
- Support Changes and Minor Enhancements: Deliver low-complexity changes—such as updates to data handling logic and support fixes—to restore or improve service.
- Cross-Stack Fix: Collaborate with developers and business collaborators specializi

📌 Snowflake Support Engineer (Chennai)
🏢 AstraZeneca
📍 Chennai