Director - Business Data Services
Ready to turn bold ideas into real-world impact?
At Genpact, we don’t just adapt to change, we lead it. AI and digital innovation are transforming the way businesses work, and we’re at the forefront of it. Genpact’s AI Gigafactory, our industry-first accelerator, exemplifies how we scale advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. Whether tackling complex challenges through large-scale models or agentic AI, our breakthrough solutions tackle companies’ most complex challenges.

If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what’s possible, this is your moment.

Genpact (NYSE: G) is an agentic and advanced technology solutions company. We leverage process intelligence and artificial intelligence to deliver measurable outcomes. With a strong partner ecosystem and decades of client trust, we provide cutting-edge solutions that transform how businesses run.



Powered by a team with an active learning mindset and client centricity at its core, we deliver lasting value for the world’s leading enterprises.
Get to know us at genpact.com and on LinkedIn, YouTube, X, and Facebook.

Job Description
We are inviting applications for the role of Leader - Workforce Management
The Senior WFM/Resource Manager is accountable for aligning workforce capacity with business demand to optimize productivity cost and service outcomes. This role drives enterprise-wide resource planning forecasting scheduling and performance analytics across teams lines of business and geographies. They partner closely with Operations HR Finance and PMO to ensure the right people with the right skills are in the right place at the right timewhile maintaining regulatory compliance and maximizing employee engagement.
Responsibilities:
- Strategy & Operating Model
- Build and execute the WFM strategy (12-24 months o

📌 Assistant Vice President (Bengaluru)
🏢 Genpact India
📍 Bengaluru