This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Software Support Engineer - SOLUTIONS based in India.

This role provides an opportunity to deliver first-line technical support for enterprise software solutions used by customers worldwide.
You will help diagnose issues, guide users through troubleshooting processes, and ensure a high-quality support experience.
The position combines technical problem-solving, customer communication, and collaboration with global teams in a structured support environment.
You will build expertise in software applications while contributing to reliable service delivery and continuous improvement.
Your work will directly impact customer satisfaction by ensuring issues are resolved efficiently and escalated effectively when needed.
This is an opportunity to grow your technical skills while working with modern software solutions and an international support organization.

Accountabilities:

The role focuses on providing effective customer support, resolving technical issues,



and ensuring smooth communication throughout the support process. Key responsibilities include:
- Acting as the first point of contact for customers reporting issues with software solutions.
- Gathering detailed information, understanding customer problems, and performing initial troubleshooting.
- Resolving common and known issues using documentation, knowledge bases, and established support procedures.
- Identifying cases requiring escalation and providing explicit, complete handovers to advanced support teams.
- Taking ownership of assigned support cases from initial contact through resolution or escalation.
- Communicating professionally and empathetically with customers while managing expectations and providing timely updates.
- Handling challenging customer situations calmly and constructively.
- Documenting issues, troubleshooting steps, findings, and resolutions accurately within s

📌 Software Support Engineer (India)
🏢 Jobgether
📍 India