This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Software Support Engineer - Engines based in India.

As a Software Support Engineer - Engines, you will play a key role in delivering high-quality technical support for advanced prepress and packaging software solutions used by customers worldwide. You will troubleshoot complex technical issues, guide customers through software deployments, and ensure a seamless support experience from initial inquiry to resolution. Working in a collaborative, customer-focused environment, you will partner with internal experts to resolve challenges, improve support processes, and enhance product adoption. This role offers the opportunity to develop deep technical expertise while building trusted customer relationships and contributing to continuous service improvements. If you enjoy solving complex problems, working with cutting-edge software technologies, and making a meaningful impact on customer success, this position offers an excellent career opportunity.





Accountabilities:
- Provide technical support for prepress engine solutions, assisting customers with software deployment, configuration, troubleshooting, and issue resolution.
- Respond promptly to customer inquiries, take ownership of technical cases, and communicate transparent updates throughout the resolution process.
- Investigate and resolve complex technical issues while proactively identifying recurring problems and recommending long-term improvements.
- Build strong relationships with customers by acting as a trusted technical advisor and ensuring they achieve maximum value from the software solutions.
- Collaborate with subject matter experts and cross-functional teams to resolve escalated issues, improve support processes, and enhance the overall customer experience.
- Continuously expand technical knowledge by staying current with new technologies, product enhancements, and industry best pr

📌 Software Support Engineer (India)
🏢 Jobgether
📍 India