We help the world run better
At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging – but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What's in it for you? Constant learning, skill growth, great perks, and a team that wants you to grow and succeed.
What you’ll do:
As the Succes plan Manager, you will:
- Manage key customer accounts works closely with account teams to ensure customers achieve measurable outcomes from their SAP investments and Lead Premium engagement plan where applicable
- Engage with customers understand business requirements, program/project, IT, transformational, architecture, development, infrastructure, operational topics and support in executing the same.
- Lead engagement planning of Premium Engagement services to customer situation/requirements, solutions, create a value proposition,
secure customer alignment, contracts, including working with account teams, solution or industry experts, partners, executives, and delivery support teams
- Lead engagement quality and execution of Premium Engagement services, including governance, top issue/escalation management, executive reporting & presentations, resource staffing, procurement, contract management, and services delivery
- Lead engineering services or resources for end-to-end projects or focused phased activities, including design, optimization, assessment, technical integration, validation, operations, escalations, empower training, and workshops
- Collaborate with Customer Engagement Partners, Enterprise Architects, Data Architects, Success Experts, and delivery teams
- Learn and apply SAP’s integrated toolchain including Holistic Engagement Planner (HEP), dashboards, Cloud ALM, and customer insights tools
- Contribute to continuous improvem
📌 Services Engagement Expert-Success Plan Manager-Delhi/Mumbai (New Delhi)
🏢 SAP
📍 New Delhi