02 Aug
|
Sandoz
|
Hyderabad
Job Description Summary
Responsible for leading the GCC-based worldwide delivery and oversight of medical and scientific customer inquiry management team (“Medical Information”) with all related responsibilities, within the Medical Excellence Operations organization. The role ensures high-quality, compliant, and efficient service delivery, drives process consistency and operational governance, and partners with Global Medical Affairs and cross-functional stakeholders to ensure operational delivery, capability building, performance visibility, and continuous improvement.
Job Description
Position Purpose:
Responsible for leading the GCC-based worldwide delivery and oversight of medical and scientific customer inquiry management team (“Medical Information”) with all related responsibilities, within the Medical Excellence Operations organization. The role ensures high-quality, compliant, and productive service delivery, drives process consistency and operational governance, and partners with Global Medical Affairs and cross-functional stakeholders to ensure operational delivery,
capability building, performance visibility, and continuous improvement.
Your Key Responsibilities:
Your responsibilities include, but not limited to:
- Lead end-to-end delivery and operational oversight of Medical Information services, including management of inquiry-related workflows, global content / document creation, and escalation management.
- Establish and maintain subject matter expertise for the Medical Information System (MIS), ensuring optimal system utilization and governance.
- Drive compliance, quality, and process discipline for Medical Information activities, including adherence to applicable SOPs / working practices, issue/risk identification, and remediation support where needed.
- Provide leadership and oversight for Medical Information data analytics, reporting, and insight generation from MIS to support legal obligations and inform Life Cycle Management (LCM) of our medi
📌 Associate Director Medical Information (Hyderabad)
🏢 Sandoz
📍 Hyderabad