Job Description:

Job Purpose

The Key Account Manager (KAM) will drive strategic partnerships with Star Hotels, QSR chains, large restaurant groups, and institutional HORECA players. This role focuses on onboarding major accounts, building robust long-term relationships, and acting as the primary interface between Byufuel and its top-tier clients.The KAM ensures exceptional service delivery, develops customized sourcing solutions, and supports nationwide multi-city rollouts.

Key Responsibilities

Business Development & New Account Acquisition
- Identify, approach, and onboard Star Hotels, QSR chains, cloud kitchen networks,and leading HORECA groups for UCO sourcing.
- Build pipelines through proactive outreach, networking, industry events, and leveraging existing hospitality relationships.
- Prepare and deliver corporate presentations, commercial proposals, and value propositions for prospective clients.
- Drive multi-city and multi-region partnerships with national and regional chains.

Key Account Management
- Serve as the primary relationship owner for strategic customers.




- Understand client needs, contract terms, and operational expectations to ensure seamless service delivery.
- Coordinate with internal Operations, Compliance, Technology, and Finance teams to enable smooth onboarding and servicing.
- Ensure timely collection and complaint resolution for all assigned chains.

Commercial & Negotiation
- Engage with purchase teams, procurement heads, sustainability managers, and hotel/restaurant leadership.
- Develop commercial deals that are profitable, scalable, and long-term.
- Support contract drafting, sign-offs, renewals, and SLA adherence.

Client Engagement & Retention
- Conduct regular business reviews with key accounts to share performance, collection trends, and improvement plans.
- Ensure high levels of customer satisfaction and retention through consistent relationship-building.
- Identify cross-cluster or cross-city expansion opportunities for exi

📌 Key Account Manager – HORECA (Mumbai)
🏢 DC Consultants
📍 Mumbai