Life tastes better with ice cream

With 19.000 expert ice cream colleagues and iconic brands like Wall’s, Cornetto and Ben & Jerry’s, loved in 76 countries, we are the world’s largest Ice Cream company leading the industry.

We create iconic ice cream brands that are part of everyday life, bringing moments of joy to millions of people around the world. Everybody loves ice cream. And as the world’s biggest pure‑play ice cream company, we have the scale and ambition to make a real difference.

What truly sets us apart is how we work.

We move fast and keep things straightforward. We turn ideas into action, trust people to take ownership, and work as one team to win together with integrity. Our culture is high‑performance, collaborative and focused on getting things done.

We’re curious and ready for what’s next. We embrace digital, use data to make better decisions, and keep learning, including how AI can help us work smarter and serve consumers better.

Job Title
Global Service Management Lead

Scope
Europe Full time

Location
Pune, India

Terms
Full time

The role




Our Global Business Services (GBS) is the union of innovation, operational excellence, and digital transformation. We strive to elevate user experiences through standardized, cutting-edge automated solutions that promote efficiency, agility, and informed decision-making across various functions and markets.

The Service Management Lead is responsible for overseeing the implementation, configuration, and continuous improvement of the ServiceNow platform within TMICC. This role ensures that digital workflows are optimized to support business objectives, drive operational efficiency, and enable seamless service delivery across the organization. By acting as a bridge between technical teams and business stakeholders, the ServiceNow Lead plays a critical role in aligning technology solutions with TMICC's strategic goals, ultimately enhancing productivity and user satisfaction.

What you'll be responsible for
- Design, d

📌 Service Management lead (Pune)
🏢 Magnum ICC IN Service
📍 Pune