Job Description:

Responsibilities
- Serve as first point of contact for existing and potential clients to address queries, complaints, and escalations.
- Providing a professional, efficient, accurate and customer orientated service in line with greed standards and processes.
- Prioritizing workload as required and ensuring all client queries are dealt with appropriately to guarantee client satisfaction.
- Maintaining a positive, empathetic, and professional attitude toward customers always via all communication channels such as email, phone and live chat.
- Work closely with all departments to ensure client enquiries are responded to accurately and promptly.
- Build a strong relationship with clients and team members to improve the entire client experience.
- Assist in developing, presenting, and implementing policies and procedures to make sure customers have an excellent trading experience.
- Document filing (including downloading, uploading customer information and documents, or data entering).
- Communicate complex concepts in clear, simple, and understandable terms.




- Assisting with Partnership tasks.
- Aid with financial transactions together with our Payments team.
- Liaise with internal departments to ensure smooth onboarding experience.
- Providing feedback on the efficiency of the customer service process.
- Handle existing clients account maintenance requests.
- Guiding clients how to use the trading platforms and company portals.
- Work closely with all the operations to ensure timely and accurate requests are dealt with and assist with ad hoc projects as assigned.
- Work closely with all the operations to ensure timely and accurate requests are dealt with and assist with ad hoc projects as assigned.

Skills & Competencies
- Strong analytical and problem-solving skills.
- Good time management and attention to details. Being flexible and adaptable is very key.
- Aptitude for building relationships and ability to communicate on complex issues.
- Flu

📌 Client Support Officer (Pune)
🏢 HigHRise Solutions
📍 Pune