ABOUT THE TEAM
RealPage Product Support is the largest centralized leasing and maintenance phone/email/chat support for the Multifamily and Senior housing industry in the US. Our India and Philippines' offices serve as a global expansion strategy providing business continuity, access to a pool of highly skilled service associates, and ability to provide competitive rates to our partners. Our well-trained associates work around the clock as a natural extension to our partners' onsite teams to field thru prospect inquiries and resident maintenance requests via multiple contact channels (phone, chat, email, etc.) We are also our partners' "first responders" regarding maintenance issues 24/7. We never miss an chance to deliver exceptional prospect and resident experiences with our encouraging team who believe in doing their best and helping our clients For more information about our Global Contact Center, you may also visit: RealPage Support | Technical and Product Support Services | RealPage
The Technical Support team in India communicate with customers via chat inquiries requiring assistance with RealPage software products. The Developer Analysts will assist the chat agents, and handle customer inquiries to answer technical questions to support a specific solution. The team will possess a deep understanding of the innerworkings of the product, perform technical analysis and communicate solutions to the customers, and findings to the Product Support or Product Engineering teams.
WHAT YOU’LL DO
As a Developer Analyst II, you will work with the Problem Management team in the middle tier support of Consumer products. You will develop a deep understanding of the innerworkings of the products, perform deep technical analysis and communicate findings to the Product Support or Product Engineering teams. This position will report to the Manager of the respective Problem Management team
Responsibilities
PRIMARY RESPONSIBILITIES
- Deliver customer centric care a
📌 Developer Analyst III (HITEC City)
🏢 RealPage
📍 HITEC City
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