Job Description:

Deals directly with customers to ensure that company delivers highest standard of service for addressing customer issues.

• Obtain and evaluate all relevant information to handle product and service-related inquiries and complaints.

• Respond promptly to customer inquiries and resolve customer complaints.

• Provide pricing & delivery information to end users.

• Maintain data related to collections pertaining to Services & Spares and follow up with customers there by ensuring timely collection of outstanding dues.

• Responsible for timely updating of data related to customer service applications & related software.

• Set up current customer accounts in internal systems & perform customer verifications and checks.

• Directs requests, complaints and unresolved issues to the designated resource.

• Manage & maintain customer accounts and keep record of administrative reports & documentation including Onsite Activity Forms, Commissioning Reports & TER Reports from FSE’s and relevant departments.

📌 Sr. Executive (Ahmedabad)
🏢 MM Staffing & Career Consultants
📍 Ahmedabad