Job Title
AI Workflow & Automation Engineer
Job Description
So, who are we?

IG Group is a FTSE 100 fintech operating across five continents, serving over 1.3m customers and handling billions of dollars in transactions – built on scale, trust, and proof. We didn't pivot to innovation; it's how we've always operated. What that means for the people who work here is real: genuinely complex problems to solve, the technology and resources to tackle them properly, and the kind of scope that's rare in established businesses. The bar is high – bring a curious and forward-thinking mindset and we'll give you the platform to define what comes next. Join us at IG – the future gets built here.

Your team

We are the central Operations technology team powering IG’s global customer servicing ecosystem. From voice and digital channels to email and AI capabilities, we design, build, and configure solutions that support every client-facing function across IG. Our work enables seamless servicing experiences for clients across 18 countries.

Your role in the Team’s Success





You will sit alongside our existing AI Workflow & Automation Engineer, with a specific focus on contact centre journey optimisation and experimentation. We have made solid progress on AI deflection and continue to build on it — and in parallel, the team’s focus is expanding to improving the quality of every AI-assisted client interaction: reducing friction, increasing resolution, and building smarter journeys across all channels and platforms. Your ability to bring proven, outcome-driven AI delivery to this challenge will have direct and measurable impact on client experience and operational efficiency at scale.

What you’ll do

AI Workflow Design & Build
- Design, build, test, and deploy AI-powered workflows and automation across contact centre platforms — translating complex business processes and client journey logic into structured, scalable configurations.
- Own the end-to-end build lifecycle for assigned jour

📌 AI Workflow (Bengaluru)
🏢 Ig Group
📍 Bengaluru