Presidio, Where Teamwork and Innovation Shape the Future

At Presidio, we're at the forefront of a global technology revolution, transforming industries through cutting-edge digital solutions and next-generation AI. We empower businesses - and their internal customers - to achieve more through innovation, automation, and intelligent insights.

The Role

Presidio is seeking an Engineer, Microsoft Services to join our team in a remote capacity. The Microsoft Engineer is responsible for monitoring, managing, and supporting customer infrastructure and Microsoft platforms under the guidance of the Microsoft Team Lead. This role serves as a primary point of contact for assigned incidents and service requests, maintaining ownership through resolution while ensuring compliance with contracted SLAs. The ideal candidate is customer-focused, technically skilled, and thrives in a fast-paced operations environment. This position requires shift flexibility, including participation in rotating on-call schedules and the ability to work varying shifts as business needs evolve.





The Microsoft Engineer is responsible for monitoring, managing, and supporting customer infrastructure and Microsoft platforms under the guidance of the Microsoft Team Lead. This role serves as a primary point of contact for assigned incidents and service requests, maintaining ownership through resolution while ensuring compliance with contracted SLAs.

The ideal candidate is customer-focused, technically skilled, and thrives in a quick-paced operations environment. This position requires shift flexibility, including participation in rotating on-call schedules and the ability to work varying shifts as business needs evolve.

The Microsoft Engineer will regularly collaborate with customers, peers, vendors, and leadership through phone, email, chat, video conferencing, and ticketing systems such as ServiceNow to ensure timely and effective issue resolution.

Major Responsibilities

Troubleshoot and resolve clien

📌 Microsoft Engineer support (Chennai)
🏢 Presidio
📍 Chennai