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BMC Remedy L2 Support Engineer

Experience: 3+ Years

Location: Gurgaon (Mandatory)

CTC: 12–14 LPA

Employment Type: Full-Time | On-Site

Role Overview

We are looking for a BMC Remedy L2 Support Engineer with strong hands-on experience in BMC Remedy/Helix ITSM administration, configuration, and operational support. The ideal candidate can independently manage day-to-day Remedy operations, troubleshoot complex application issues, and coordinate across L3 teams and business stakeholders.

Key Responsibilities

Perform L2 operational support activities for the BMC Remedy application on a day-to-day basis
Execute configuration, administration, and customization activities within Remedy ITSM modules
Troubleshoot application issues and perform detailed log analysis to identify root causes
Conduct System Integration Testing (SIT) for new integrations and enhancements
Understand business requirements and implement advanced configurations to meet operational needs




Create and maintain Knowledge Base articles and Standard Operating Procedures for routine activities
Provide 24x7 operational support including on-call and weekend availability as required
Coordinate with the product vendor for resolution of product-related issues
Coordinate with L3 support teams and business users for incident, problem, and change management activities

Required Skills And Experience

Minimum 3 years of hands-on experience in Technical Operations and L2 Support for BMC Remedy ITSM Suite
Hands-on experience with Remedy configuration, administration, web services, and REST API integrations
Robust understanding of ITIL concepts with practical experience on BMC Remedy/Helix ITSM version 20.x or later
Solid knowledge of AR System Administration, ITSM fundamentals, and Remedy core modules
Experience with configuration and customization of Remedy ITSM modules
Experience integrating fault management tools with Remedy
Ability to quickly understand existing schemas, custo

📌 BMC RemedySupport Engineer (Gurugram)
🏢 Expertrons Delhi
📍 Gurugram