Ciklum is looking for a Sales Operations Analyst to join our team full time in
India.
We are a custom product engineering company that supports both multinational
organizations and scaling startups to solve their most complex business
challenges. With a global team of over 4,000 highly skilled developers,
consultants, analysts and product owners, we engineer technology that redefines
industries and shapes the way people live.
About the role:
We are seeking a highly execution-focused Sales Operations Analyst to own and
scale deal desk, bookings, and contracting operations, with a strong emphasis on
Salesforce data accuracy and DealHub workflows.
This role serves as a critical control point across the opportunity → booking →
contract → renewal lifecycle, ensuring deals move efficiently from pipeline to
closed revenue with high accuracy, speed, compliance, and cross-functional
alignment.
A key component of this role is operational deal desk support during
high-pressure selling and closing periods, including end-of-month (EOM),
end-of-quarter (EOQ), and end-of-year (EOY)
— often overlapping with holiday
periods — with a direct impact on finance close timelines and revenue
recognition.
Responsibilities:
* Own frontline deal desk operations, providing real-time support to Sales
during critical closing periods, including EOM, EOQ, and EOY
* Manage the opportunity-to-booking process in Salesforce, ensuring accurate
deal setup, stage progression, required fields, ARR, contract terms, renewal
dates, and product data
* Support contracting execution through DealHub, including workflow
coordination, template or playbook updates, approval routing, and alignment
to Salesforce opportunity structure
* Partner cross-functionally with Sales, Finance, Legal, and Customer Success
to resolve deal blockers, support finance close readiness, and maintain
compliance
* Maintain renewal pipeline accuracy by creating and updating renewal
opportunities, validating classifications, and ens
📌 Sales Operations Analyst (India)
🏢 Ciklum
📍 India