About Us
Quillbot was founded in 2017 with a mission to help students and professionals strengthen their writing. Today, we help over 56 million people around the world create great things. Whether you're writing, designing, coding, or collaborating, Quillbot is a place where anyone can create at the speed of thought. Our AI-powered tools help you think clearly, communicate effectively, and create beautifully—across every platform, in any format, at any skill level. If you're passionate about using technology to make the path from inspiration to execution more accessible, intentional, and relevant, come join us.
Role Overview
The IT Systems Engineer I is a key member of the IT Operations team, responsible for delivering technical support and managing endpoint devices, identity and access, employee technology services, and workplace productivity tools across a global organization.
This role is ideal for an IT professional with 2–5 years of experience in IT support, endpoint management, helpdesk operations, and employee lifecycle support.



You'll troubleshoot macOS and Windows environments, support up-to-date endpoint and identity platforms, and help deliver a secure, seamless technology experience for employees worldwide. The ideal candidate is customer-focused, technically curious, and thrives in a fast-paced, distributed environment.
Responsibilities
IT Support & Helpdesk Operations
Provide Level 1 and Level 2 technical support to employees across a global and distributed organization.
Troubleshoot hardware, operating system, application, account access, connectivity, and workplace technology issues.
Manage incoming support requests through helpdesk and ITSM platforms, ensuring appropriate prioritization, documentation, communication, and resolution.
Diagnose and resolve common issues across macOS, Windows, browsers, productivity applications, collaboration tools, and SaaS platforms.
Escalate complex technical issues to senior IT engineers, security teams, application o

📌 IT Systems Engineer I (India)
🏢 QuillBot
📍 India